Is Customer Service your Principal Supply Chain Strategy?
Posted on 10th January 2019 at 15:32
Keeping Up with the Retail Consumer
Today, more than ever, sees the importance of building valuable relationships with retail consumers particularly with new pressures to deliver the ultimate in customer service experience.
In a bid to meet customer’s unique demands, leading retailers are rethinking their overall supply chain strategies.
The era of mass merchandising is slowly giving way to a new era; personalised merchandising, where tailored offerings are proving to be a real hit with customers, and where engaging with key targets plays a crucial role in knowing what the retail consumer wants.
Here in our latest post, we discuss the positive ways in which you too can keep up with your retail consumers by making customer service your best supply chain strategy…